All Family Matters (we) are committed to protecting and respecting your privacy. This policy, together with any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this website, you are accepting and consenting to the practices described in this policy.
Along with our business and internal computer systems, this website is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are unsure about whether this site is compliant with your own country of residence’s specific data protection legislation, you should contact us using the details below for clarification.
1. Information we collect from you
We will collect and process the following categories of data about you:
- Information you give us. This is information about you that you give us by filling in forms on the website, interacting with the site, or corresponding with us by phone, email or otherwise. It includes information you provide when you sign up to our newsletter, make an enquiry about our services, or book a consultation. This will typically include your name, address, email address and phone number, together with preliminary information about your matter.
- Information we collect about you. This is information that we collect, with your consent where required, when you visit the site. It typically involves technical information and is often collected using cookies. This information helps us to provide you with a good experience when you browse the site and also to indicate where the site requires improvement.
We will always treat your personal details with the utmost care and never sell them on to other companies.
2. Social media, analytics and contact forms
We operate social media platforms. Any personally identifiable data gathered on those platforms is only in response to users interacting of their own volition with our pages. The contact is treated as a legitimate business enquiry. Personal contact data is removed from the platform once the enquiry is processed or the user has requested this.
Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection where possible.
If you contact us using a form on this website or an email link, the data you supply is collated into an email and sent to us. You should always consider email as an insecure medium and not include highly sensitive information in an unsolicited email.
If you choose to join our email newsletter, the email address you submit may be processed by our email marketing provider. You can unsubscribe at any time using the links in our emails or by contacting us.
3. How we use your information
All information about you that we collect or receive, whether of a personal or technical nature, may be used by us in the following ways:
- To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information and legal services that you request from us.
- To provide you with information you have consented to receive about other services we offer that are similar or relevant to those you have already purchased or enquired about. You can opt out of this contact at any time.
- To notify you about changes to our services.
- To administer the website and for internal operations, including troubleshooting, security, data analysis, testing, research, statistical and survey purposes, where consented to via cookies.
- To improve the website and keep it safe and secure.
- To comply with our record-keeping and information storage obligations.
4. How we store and share your personal information
We may share your personal information with service providers who provide IT and system administration services; professional advisers including lawyers, bankers, auditors and insurers; HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and other companies who provide services as part of our normal business activities.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We only allow such third parties to process your personal information for specified purposes and in accordance with our instructions.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any information transmitted to the site; any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting requirements. By law we must keep basic information about our clients (including contact, identity, financial and transaction information) for six years after they cease being clients for tax purposes.
5. Your rights
You have the following rights under law in respect of your personal information:
- The right to be informed about the collection and use of your personal information.
- The right of access to your information to verify the legality of our use of it.
- The right to request that inaccurate or incomplete information about you is rectified.
- The right to request the deletion or removal of your information where there is no further reason for us to use it.
- The right to restrict the use of your information.
- The right to obtain and reuse the information that we have about you for your own purposes.
- The right to object to certain uses (such as for marketing purposes).
- The right not to be subject to a decision that has a legal effect on you that has been based solely on automated decision-making.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or refuse to comply in those circumstances.
If you feel that your rights have been breached, you should contact us or lodge a complaint with the Information Commissioner’s Office via https://ico.org.uk or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
6. Data breaches and changes
We will report any unlawful data breach of this website’s server, our email server, or any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
7. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Mrs Sima Ganatra at info@allfamilymatters.co.uk.
All Family Matters Solicitors Limited, Amba House, Suite 2 First Floor, 15 College Road, Harrow, Middlesex HA1 1BA. Authorised and regulated by the Solicitors Regulation Authority (SRA No. 668542).